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KB Article ID#13967

How can I request to have my login and passwords changed on my services?

Open a support ticket requesting which services you wish to have the logins modified and whether or not you need a new username, or just a new password for each one. It will be helpful to also make a small note in the ticket explaining the reasons behind the request (i.e. Developer terminated). This will alert us to keep our eye out for any unusual activity being generated by your account.

Mail accounts are self managed by logging onto the web based control panel at

Account login:
You can change your account password at anytime by logging in to the account system, expanding Customer Options, expand the appropriate contact type (Billing or Technical) and click on the appropriate contact type (primary contact, 2nd or 3rd contact)


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Article Applies To: File Transfer Protocol (FTP) - General
Sales - Security

Security - General

KB Article ID#13967      Copyright, LLC. ALL RIGHTS RESERVED.