Sales Frequently Asked Questions (FAQ)

Sales Frequently Asked Questions (FAQ)

Thank you for using our sales FAQ system. If you have questions that are not answered here, please email our sales staff for more information or call us during business hours at 1-888.277.9320 or 1-502-410-2922 for international callers.


Billing

	I already have an account with you. If I open another account am I eligible for the free trial?
	If I prepay for shared hosting service by selecting a quarterly, semi-annual or annual billing cycle, am I obligated for that amount of time?
	If I sign up for a free trial am I automatically billed at the end of the 30 days?

Components

	Can I run executables using your shared hosting service?
	Can I use .NET components (DLL files) in my /bin directory?
	Do you permit commercial components to be installed that are not in your ASP component suite?
	Do you support CDONTS?
	What are the requirements for installing components on your servers?

Dedicated Server Hosting

	What FTP security options do I have with a dedicated server?

Email

	Can I send mass email using your email servers?
	Can I use Outlook or a similar email client on my local computer to relay mail through your servers?
	Do you support CDONTS?
	Do you support email forwarding?
	I want to send large volumes of email (non spam) to my customers. Do you provide that service?

General

	Can I upgrade my account? Please explain the process.
	Can I use the global.asa or global.asx files with your service
	Can I use Windows Scheduler to execute a .VBS or .JS script files on the web server?
	Do you provide merchant accounts or shopping carts with your service?
	How many domains can I host on my account?
	I wish to discontinue my hosting and cancel my account; may I do this through a Support Ticket?

MS Access

	What type of database connectivity do you provide?

Performance

	How do you maintain 99.9% uptime on your standard shared web servers?
	How do you substantiate the claim that your servers perform better than nearly all of your competitors?
	How many sites per server do you host?

Pricing

	Do you offer discounts for charitable organizations?
	Why are your prices generally higher than many of your competitors?

Reporting

	Do you support Crystal Reports?
	What type of reporting software do you offer?
	What type of reports are provided for VDH add on packages?

Security

	Are your servers behind a firewall?
	Can I use my current SSL certificate with your hosting service?
	How can I request to have my login and passwords changed on my services?
	What is an SSL Certificate amd why should I have one?
	What kind of security do you provide for your customers web sites and data?

SQL Server

	Do you host SQL server and IIS on the same server?
	How can I manage my SQL Server database hosted on your systems.
	What type of database connectivity do you provide?

Virtual Dedicated Hosting

	Can I host additional sites in my VDH account without paying for VDH add-on packages?
	How many sites can I host using a VDH account?
	I have a VDH account, and I want to run a separate .Net application in a sub folder. Will it require a VDH add on package?
	I want to upgrade to a VDH account and resell hosting services, Can I consolidate my current accounts? Will you transfer my current sites to the new VDH account? Will there be any interruptions in service?
	If I sell a hosting plan to one of my customers as a VDH add-on package, is the technical support handled by ASPwebhosting.com?
	What are the benefits of buying a VDH add-on package?
	Will each of my VDH add-on package customers be setup like an independent ASPwebhosting.com customer?

Last Updated: 10/27/2008

Total Number Of Articles: 44