Monthly Accounts: Cancellations will be processed at the end of
the current monthly billing cycle, prior to the next month’s billing.
Quarterly Accounts: Cancellations will be processed at the end of the month only, prior to the next month’s billing. A refund will be issued for the remaining balance, less any outstanding charges owed.
Semi-Annual Accounts & Annual Accounts: Because these billing cycles receive a discount, refunds will be calculated based upon the amount of time the service was in use, that period of time will then be charged at the normal monthly rate. The refund will be calculated by multiplying the number of months hosted by the monthly rate and deducting that amount from the annual prepaid amount. The balance will be refunded to you less any outstanding charges
or fees owed. Annual and semi-annual discounts will not be applied to early cancellations.
The setup fee will be charged to your account unless you have completed a
previous billing cycle of the same period.
All Accounts: Payments rendered by credit card will be
refunded by crediting the credit card account used to make the payment within 30
days after receipt of cancellation. Payments tendered via check, cash,
money order or bank wire transfer will be refunded by check within 60
days after receipt of cancellation. Payments
rendered by credit card that cannot be refunded by credit card will be refunded
by check less a $25 processing fee.
It is your responsibility to ensure that we have received your request for cancellation. Claims of cancellation requests having been
submitted but not received by our
system will not be honored. Cancellation requests via email are not valid. To ensure cancellation dates we recommend
logging into our customer service interface for verification or by calling us to ensure we have received your cancellation request.