For Immediate Emergency Support Call: US/Canada +1 (888) 277-9320 / International +1 (502) 410-2922

ASPwebhosting.com
24/7/365 Support

We are proud to offer fast, friendly and knowledgeable 24 hour support to our valued clients. Our online ticketing and tracking system provides automatic queuing and tracking of all support requests. Most support requests are handled in less than two hours and often within 15 minutes.

Dedicated and Dedicated Virtual Server customers receive automatic priority queuing for all support requests. All other customers receive priority queuing after a ticket has been in queue for two hours.

Customers have the option of requesting a response from an engineer via email or telephone regardless of geographic location.

Immediate telephone support is available 24 hours for any customer experiencing complete loss of website or database services.

Immediate non emergency support is available 24 hours for a nominal per incident fee of $150.

How to Obtain Technical Support
Search Our Knowledge Base

To obtain the fastest response to your support requests, please use our online knowledge base first. The KB is updated often and contains answers to many common support issues. The KB is located in the Customer Service Interface.

If you are unable to find the answer you are a looking for in our knowledge base, please open a support ticket using our online support system.

All email correspondence sent to support must reference an existing support ticket number related to the specific reported problem.

Telephone calls for non emergency technical support will incur support charges. Please do not call our support number for non emergency support unless you intend to purchase and pay for immediate support.

Open a Support Ticket

Please use our online support ticket system for non emergency support requests. Simply log in to the customer service interface and expand the support options.

All email correspondence sent to support must reference an existing support ticket number related to the specific reported problem.

Please do not open a new ticket to reference an existing or closed ticket. You may email our support group with any ticket number in the subject line for correspondence regarding an open or closed ticket.

No cancellation requests will be accepted via our online support system or support staff. To cancel your account please log in to the customer service interface using your account number and billing password.

Dedicated and Dedicated Virtual Server customers receive automatic priority queuing for all support requests. All other customers receive priority queuing after a ticket has been in queue for two hours.

Emergency Telephone Support

A site down emergency is any site experiencing complete loss of website or database services. There is no charge for emergency site down support unless it is caused by your code.

NON Emergency Telephone Support

If you wish to obtain non emergency telephone support, please open a ticket using our online support system, select telephone support and the first available engineer will call you. All telephone calls for immediate, non emergency, technical support are billable at $150 per incident with the exception of a call back request by a system engineer or developer.

Priority Support

$150.00 per incident

A systems engineer will take your phone call immediately. Just say "priority support please" and get the help you need. Priority support is available 24 hours a day. If you call outside of normal business hours and receive a voice mail box, leave a message and an engineer will return your call within 15 minutes.

Software Development Support

ASPwebhosting.com provides top notch developer support for ASP, JScript, VBScript, SQL, and DHTML which may be purchased in advance in discreet blocks of time for a 20% discount. This allows you the flexibility to purchase just the amount of support you need while affording you the opportunity to save a few bucks over our standard rates.

Developer Support $150.00 per hour (2 hour min.) A sales engineer will contact you within 48 business hours to assist you with your software development needs.

Call for more details.